Refund Policy

Nilgiris Online store is committed to selling products with best quality. We understand that sometimes the customer may like to exchange or return back some of the items you have bought. Goods returned for replacement must be in saleable condition with original packing & replacement is acceptable only within 7 days from purchase.

Will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law

Refund Policy: Refunds will be done on the original mode of payment used.
Terms & Conditions: Governing Law and Jurisdiction, Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE


We would gladly refund or exchange the product subject to below terms and conditions:

  • 1. Products for exchange / return must be having its original packing and in good condition without being used.
  • 2. You will need to provide the original invoice / purchase document to ensure a exchange / refund in the same method of purchase.
  • 3. Perishable goods cannot be exchanged or refund after expiry date or within due date of usage.

There will be no Refund / Exchange for below products
1. Consumable / Loosely Sold Items (example: oils).
2. Damaged products, which are either used and not in sellable condition.
3. Shipping / Delivery charges, if the product was shipped to you.

Products can be returned within 7 days of purchase. You can contact our customer service team between 10 a.m. to 6 p.m., on Saturday to Friday (Also excluding public holidays).

Documents needed for returns or refund
You should produce the original receipt (bill or invoice).

Return period
Products can be returned within 7 days of purchase.

Collection of your Products : To arrange a collection, contact our customer service team on between 10 a.m. to 6 p.m., available fromMonday to Saturday (and excluding public holidays).

    • 1. On your delivery note received with your order, please fill the returns quantity against each product and select from one of the return reasons and include this slip along with the returned products
    • 2. Collection Charges, if applicable, will be charged
    • 3. Maximum Refund will not be done , we will keep the amount on your account, can be redeem at next shopping ,until unless full order to be cancel before the delivery , can be refund as per the policy. Refund will be done only for the customers who paying via website (gateway payment)

Defective or Damaged product on Delivery:
Kindly check the product when it is delivered to you and if at all there is any defect / damage in the product, you have to refuse the delivery and email or call our Customer Service Centre on 0501230591 between 10 a.m. to 6 p.m., available from Monday to Saturday (and excluding public holidays). If you prefer for us to collect the product, please call us on +971 4 3357808.